Scaling Reporting for Larger Hoteliers

Preno is a hotel management software provider helping hoteliers with front-of-house and back-office needs. I led design for the entire product building out areas like booking management, reporting, payments, and integrations to name a few.

As our customer base grew to include larger scale hotels, we discovered the limits of our reporting area. I improved our reporting area to better display larger amounts of data, new reports, better controls over filtering and granularity, and increasing mobile friendliness.

Updated Reporting

IMPROVEMENTS

Improved UI to be cleaner and brighter
Added summary metrics and graphs to more pages
Scrollable tables to accommodate many columns
Added more granular time dimensions
Enabled CSV downloading of reports
Added new reports
Optimised navigation for scaleability
Optimised pages for mobile and tablet

DELIVERY & COLLABORATION

The entire project was estimated to take a long time so we broke delivery up to be able to be able to ship value in small but frequent updates.

First, we added the CSV export function, as that was a quick win. Then we face-lifted the existing reports, releasing one page at a time. Next we added new reports in the new UI style. And finally updated the navigation of the pages.

This project required constant communication and collaboration between the product manager and our devs. We worked through the data, designs, and UX together to make sure the reports were easy to read and we were taking care of the jobs to be done.

INITAL DESIGNS

Horizontal navigation wasn't scaleable and didn't allow for new reports to be added
- A vertical nav would also be easier to scan and locate the report you needed
No ability to view reports by custom dates or time period
No ability to export as CSV

NEW DESIGNS: WEB

Summary metrics are now displayed using a carousel enabling progressive disclosure, displaying more commonly used metrics first. Added a graph to the revenue overview.

Granular date selection filters.

Scrollable tables.

One of the new reports we added: Room Closures. Hoteliers wanted to understand which rooms how often rooms were being closed for maintenance and why as it impacts revenue.

NEW DESIGNS: MOBILE

Our reports were not previously optimised for mobiles but larger scale hotels and business hard a greater need to view reporting on-the-go.